Support/ FAQ


Have Questions? Change/Cancel Orders?

We would love to hear from you! Shoot us an email at support@amzbuy.com

Shipping Agreement

Shipping on our site is FREE in the Continental US Lower 48 states only. Shipping Fees include all Handling & Insurance.

  • For Domestic Shipping to lower 48: All Shipping Prices Include Shipping, Handling and Insurance (if necessary).
  • For Domestic Shipping to Alaska, Hawaii, Puerto Rico and US Territories: For many items there may be an additional shipping fee. The shipping cost of the "Other" service located under the Shipping and Payments tab will show you the additional amount. (If your item does not show "other" service please contact us for the shipping cost). The free shipping is for lower 48 only
  • For Shipping to APO/FPO's: In order to get a quote please e-mail us with your APO/FPO zip code first. We will respond with the shipping cost. Please note there are some locations we will NOT be able to ship to. The free shipping is for lower 48 only

Payment Policy

  • Tax: CA State Residents add your local Sales Tax
  • Immediate payment is required: If you need special arrangements, please contact us by phone or e-mail below.After your order has been shipped, you will receive an e-mail with the name of the carrier and the tracking number, so you can track your package.If you are not satisfied with any part of our service we would appreciate if you would contact us first to correct the problem, prior to your leaving your Feedback.

Return Policy

Returns are permitted If you are not satisfied with your purchase and must be initiated by the buyer within 14 days from delivery date. For Domestic Purchases:

If you are not satisfied with your purchase, you may return it within 14 days of receipt, for a refund, or a replacement - subject to the following:

a) In order to be eligible for a full refund, less shipping expenses, your returned merchandise must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging are non refundable.

b) Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.

c) The issuance of an RMA# does not guarantee final disposition, as all returns are subject to our inspection. If the product you are returning is not in brand new, mint condition, as per Paragraph b) it is non refundable and can be picked up of subject to at least 20% restocking fee. If your return is missing accessory components, or shows signs of wear and tear - restocking fees will be higher.

d) Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid. We cannot accept any COD shipments.

Non-Returnable Categories: BBQ Grills; Consumable, Perishable, and/or Sensitized items, such as: Paper, Ink, Lamps, Bulbs, Batteries, and Software; Car Stereo, DJ, and Home Audio; DVD Players; Video Games and Consoles; Home and Kitchen Appliances; Luggage; Musical Instruments; Personal Care; Printers and Scanners; Projection Screens; Televisions; Headphones/Earphones; Special Order items, where indicated; items in blister packaging and all items over $1200.00. If you're not sure if your item is returnable please contact us BEFORE purchasing.

Purchases from these categories are final. In case any of these items is defective, Customer must return them to the respective authorized service centers, for repair or replacement at the option of the Manufacturer. These items cannot be returned to the Merchant.

For Warranty information, merchandise Damaged in Transit, or Order Cancellations, please email us. In an event where there is an error regarding a price error or description we will notify you ASAP. A cancellation request will be sent and any money paid will be 100% refunded.

Contact info


  • 3534 Felosa Drive,
    Los Angeles, California, 90040,
    United States
  • 1(800) 596-6109
  • support@amzbuy.com